At Dartmouth Park Flowers, we are dedicated to delivering only the freshest blooms to our valued customers. Our commitment to quality means every bouquet, arrangement, and plant is handled with care from our shop in Dartmouth Park directly to your door. As a trusted local florist, we promise our household and business customers exceptional freshness and service with every order.
Your satisfaction is our top priority. If your flower delivery arrives damaged or does not meet the high standards you expect, please notify us as soon as possible—ideally on the day of delivery. We kindly ask that you provide a photo of the damaged flowers or arrangement, so that we can swiftly investigate and resolve the issue. Our team will assess the damage and offer a prompt solution in line with our returns and refund policy.
We guarantee that all our flowers will remain fresh for a minimum of five days from the date of delivery, when cared for according to our recommended guidelines. Should you find your flowers not living up to this guarantee within this period, please let us know. Share images and details about how the flowers have been stored or cared for, so we can fully understand the issue and offer you the most appropriate solution.
Your peace of mind matters to us. If your flowers arrive damaged or fail to meet the freshness guarantee, you are entitled to a choice of a full refund or a replacement bouquet delivered at your convenience. Refunds will be processed promptly using your original payment method, and replacements can be scheduled for a date that suits you. We want you to feel confident ordering with Dartmouth Park Flowers, knowing your satisfaction is always safeguarded.
We pride ourselves on our local reputation for quality and friendly service in Dartmouth Park. Should you wish to make a complaint — whether regarding your order, delivery experience, or customer service — please contact us with your order details and a description of the issue. We encourage you to reach out as soon as possible so we can address your concerns without delay. Every complaint is investigated thoroughly and individually, ensuring a fair and satisfactory outcome for our valued customers. We will keep you informed throughout the process and aim to resolve all complaints within a reasonable timeframe.
We understand that each bouquet reflects your sentiments, whether it’s a cheerful gesture or a heartfelt sympathy. As your dedicated neighbourhood florist, we are proud to serve the residents and businesses of Dartmouth Park and the surrounding area. Our Returns, Refunds & Complaints policy has been designed with your needs and expectations in mind, reinforcing our promise to deliver beautiful, fresh flowers and reliable, caring service every time.
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