E-commerce Terms for Dartmouth Park Online Flower Delivery

Terms & Conditions for Shopping with Dartmouth Park Flowers

Introduction

Welcome to Dartmouth Park Flowers. These Terms and Conditions govern your use of our website and outline your rights and responsibilities when ordering flowers and related products for delivery in Dartmouth Park and the surrounding areas. By placing an order through our online flower delivery service, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase.

Eligibility and Scope

These Terms and Conditions apply to all customers placing orders for flower delivery in Dartmouth Park and its surrounding neighbourhoods. You must be at least 18 years old and capable of entering into a legally binding contract to place an order through our website.

Order Process

To order flowers or related products for delivery in Dartmouth Park, please follow the steps set out below:

Browse the available arrangements, bouquets, and products.
Select your preferred items and quantity.
Add products to your online shopping basket.
Proceed to the checkout page and enter the required delivery information, ensuring all details are accurate, especially the delivery address and recipient details.
Review your order carefully before proceeding to payment.
Submit your order and make payment using one of the accepted payment methods.
Once your order is confirmed, you will receive an order confirmation email summarising your purchase and the expected delivery details.

Please ensure all recipient and delivery information is correct, as inaccuracies may lead to delays or failed deliveries.

Product Availability and Descriptions

We aim to provide clear descriptions and photographs of our flower arrangements and products. While we make every effort to fulfil your exact order, all flowers and products are subject to availability due to seasonal variations and market supply. In the event that a specific flower or product is unavailable, we reserve the right to substitute it with an item of equal or greater value and a similar style and quality. We will attempt to notify you in such cases, but this may not always be possible should time be of the essence for delivery.

Order Acceptance and Refusal

Your order constitutes an offer to purchase. No contract will exist between you and Dartmouth Park Flowers until we have accepted your order and sent an order confirmation. We reserve the right, at our discretion, to refuse or cancel any order for reasons including, but not limited to:

Product or service availability
Pricing or product description errors
Suspected fraudulent activity
Inability to fulfil delivery to the specified address

Payments

All prices listed on the website are in pounds sterling (£), including VAT where applicable. Delivery charges may apply and will be presented before checkout. We accept a range of secure payment methods, including credit/debit cards (Visa, Mastercard, American Express) and other payment methods as displayed at checkout.

Payment will be taken at the time of ordering. Your order will not be processed until full payment has been received. We use encrypted payment gateways to ensure the security and confidentiality of your payment information.

Delivery

Dartmouth Park Flowers offers delivery to Dartmouth Park and surrounding areas. Delivery charges and timeframes vary depending on the recipient's address, availability of products, and the selected delivery option. While we strive to deliver your flowers within the specified timeframe, delivery times are estimates and cannot be guaranteed due to circumstances beyond our control (e.g., extreme weather, traffic interruptions, or incorrect delivery information).

Please ensure there is someone available to receive the delivery at the specified address. If nobody is present, we may attempt to leave the flowers in a safe location, with a neighbour, or attempt redelivery. We accept no responsibility for lost or damaged goods resulting from incorrect address information or failure to receive the delivery.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been prepared or dispatched can generally be cancelled and refunded in full. However, due to the perishable nature of flowers, cancellations or changes are not always possible once the order is in preparation or has been dispatched. Where cancellation is not possible, you may not be eligible for a refund, except as required by law.

In accordance with UK consumer law, you do not have a statutory right to cancel your order for perishable goods, including fresh flowers, once they have been prepared or dispatched. However, where possible, we will accommodate requests for changes and cancellations at our discretion.

Returns and Refunds

We are committed to delivering high-quality flowers and products. If for any reason you are not satisfied with your order or if your flowers arrive damaged or not as described, please notify us promptly, ideally within 24 hours of delivery. We may require photographic evidence to assess the issue.

At our discretion, and following investigation, we may offer a replacement, a partial refund, or a full refund. This does not affect your statutory rights as a consumer.

Liability

Dartmouth Park Flowers is responsible for ensuring that our products are delivered in accordance with your order and the descriptions on our website. However, we do not accept liability for loss or damage where:

The loss or damage is due to misinformation provided by the customer (e.g., incorrect delivery address, recipient unavailable).
Substitution becomes necessary due to unavailability of specific flowers or products, provided the replacement is of equal or higher value and similar style.
Delivery is delayed or cannot be completed due to circumstances beyond our reasonable control, including but not limited to extreme weather, transport disruptions, or force majeure events.
Minimal differences in colour, appearance, or size of floral arrangements occur due to the natural and seasonal variation of flowers.

Our liability to you in connection with any order will not exceed the total price paid by you for the products in question, except where such limitation is not permitted by law. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any other liability which cannot be excluded or limited under English law.

Customer Obligations

By placing an order, you confirm that all information provided by you is accurate and up to date. You agree not to use our services for any unlawful purpose or in a way that may damage our reputation or the reputation of others. You must ensure that any account information, including passwords, remain confidential and not shared with unauthorised persons.

Intellectual Property

All content on the Dartmouth Park Flowers website, including text, images, logos, and product descriptions, is the property of Dartmouth Park Flowers or its licensors. It is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or use any content from our website without express written permission.

Changes to Terms and Conditions

We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them before placing new orders. Your continued use of our services after changes have been made constitutes acceptance of the updated Terms and Conditions.

Personal Data and Privacy

Your privacy is important to us. Any personal information you provide will be processed in accordance with our privacy policy and UK data protection laws. We only collect and use data necessary for processing your order and for legitimate business purposes. We do not share your details with third parties except as required to fulfil your order or as required by law.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or regulator, the remaining provisions will continue to apply with full force and effect.

Entire Agreement

These Terms and Conditions, together with our privacy policy and any other policies referenced herein, constitute the entire agreement between you and Dartmouth Park Flowers concerning the ordering and delivery of flowers and associated products. They supersede all previous agreements, communications, and understandings between you and us related to e-commerce orders.

Contact and Further Information

If you have any questions about these Terms and Conditions, our order process, or require assistance with your online flower delivery order in Dartmouth Park or the surrounding areas, please reach out to us via the contact form on our website.

Note: These Terms and Conditions apply specifically to customers in Dartmouth Park and nearby areas using our online flower delivery services.